Sageworks Inc.
IBM deep blue
NLP - Natural language processing
Collective Intellect Inc., Boulder, Colorado
I love to learn and want to be quick learner, intelligent learner, modern learner.
人管政策
應用「政、程、教、誨、賞、罰、辭」七部曲
1. 政（制訂政策）
如何從部門管理的角度，制訂有效的人管政策（例如行為紀律的約束方向），並配合公司的整體人管策略？
2. 程（制訂程序）
如何從部門管理的角度，制訂有效的人事程序（例如申請、批核加班、假期等），並有效和持續地執行？
3. 教（身教、言教、發展員工）
管理人員應如何建立良好的模範？如何有效地對內地員工進行啟發、引導，協助他們提升工作知識及技能？如何留住優秀人才，發掘員工的專長、並與他們一起成長？
4. 誨（規勸、糾正謬誤）
如何有效糾正內地員工的過失？如何對思想或態度方面的問題加以規勸、並確立遷善的方向？
5. 賞（獎勵）
當內地員工工作表現出色、或能改正遷善的時候，如何有效地進行獎勵？哪些獎勵最能激勵內地員工？
6. 罰（紀律行動）
當內地員工重覆犯錯、構成重大失誤、或行為失當時，如何有效地執行紀律行動？紀律行動的類型、及如何保存紀錄？7. 辭（終止、解除勞動合同）
終止或解除勞動合同有何合法的依據？如何有效決定及執行這困難的一步？如何在辭退員工後梳理部門的工作及士氣？
1. 政（制訂政策）
如何從部門管理的角度，制訂有效的人管政策（例如行為紀律的約束方向），並配合公司的整體人管策略？
2. 程（制訂程序）
如何從部門管理的角度，制訂有效的人事程序（例如申請、批核加班、假期等），並有效和持續地執行？
3. 教（身教、言教、發展員工）
管理人員應如何建立良好的模範？如何有效地對內地員工進行啟發、引導，協助他們提升工作知識及技能？如何留住優秀人才，發掘員工的專長、並與他們一起成長？
4. 誨（規勸、糾正謬誤）
如何有效糾正內地員工的過失？如何對思想或態度方面的問題加以規勸、並確立遷善的方向？
5. 賞（獎勵）
當內地員工工作表現出色、或能改正遷善的時候，如何有效地進行獎勵？哪些獎勵最能激勵內地員工？
6. 罰（紀律行動）
當內地員工重覆犯錯、構成重大失誤、或行為失當時，如何有效地執行紀律行動？紀律行動的類型、及如何保存紀錄？7. 辭（終止、解除勞動合同）
終止或解除勞動合同有何合法的依據？如何有效決定及執行這困難的一步？如何在辭退員工後梳理部門的工作及士氣？
How to Deal With Difficult People
Everyone has experienced a time when they had to deal with a difficult person. This is a form of adversity. Difficult people take different shapes whether they are argumentative, abusive, stubborn, angry, combative or a host of other negative emotions.
The question is, how can we deal with them?
In my view, angry people are screaming to be heard. They want to be valued, loved and listened to. They want to feel important but just don't know how to do it right.
Here's 7 things I do when in the presence of such a person:
1. Remain calm in the eye of the storm. Be still and say nothing. Let it run its course. Often times the angry person is trying to provoke you into a shouting match. It doesn't pay to argue because it raises barriers. Remember how I handled the barber situation?
2. Let the person do a great deal of the talking. He will soon tire of it. Sometimes that's all they want. To be heard. To feel important. Everyone wants to feel important. Some people just express it in ways that are counterproductive.
3. Genuinely see from the other person's point of view. Imagine yourself in his shoes. Never say "you're wrong." In fact, try hard to look for areas of agreement and expound on them.
4. You have power in these words: "Yes, yes, I see exactly what you're saying. You mean......." This shows the other person you heard him. That's all they usually want - to be validated! By agreeing on some things, you are gradually breaking down the other person's anger or resistance.
5. If the situation turns verbally abusive, put a stop to it (with your palms extended upward as if you were a traffic policeman), and firmly but calmly state: "You're very angry right now and you're saying things you don't mean (give the benefit of the doubt) so I will excuse myself and we'll talk again after you calm down." Then leave the room or ask the person to leave.
6. If you are wrong, quickly admit it and take responsibility. You could say, "You're absolutely right, it is my fault and here is what I will do about it......."
Or even if you're convinced you're NOT wrong, at least give the benefit of the doubt, "I may be wrong, let's look at the facts together." No one would argue with that!
These words also have power - tremendous power. Not only does it validate the other person's viewpoint but it also diffuses the tension hanging in the air - it dissipates almost immediately and you can almost hear (or in my case see) a sigh of relief from the other person. They have been heard is what their brain is telling them. You might be surprised to see what happens after that. This person might do a sudden about-face and actually end up defending you!
They might have a change of heart and say: "Yes, you're at fault but it's no big deal, everyone makes mistakes." You could actually have a little fun watching the other person reverse course if you continue on with this dialogue. I've done it myself numerous times. It's almost addictive!
"I should have been more careful, I'm embarrassed to have done this. You've given me a lot of work and I'm grateful for it. In fact, I'm going to do this project all over again for you."
The other person, being human and having been heard (and validated) might protest, "No, No, I wouldn't put you through all that trouble." (If on the other hand that doesn't happen and he agrees with your assessment, well then do the next best thing and just do it.)
For the most part, you'd be amazed what was once a difficult person trying to pin the blame on you is suddenly an advocate of yours. Instead of arguing with the person, saying he was wrong and you were right, what's happened is you've changed what could have been an ugly event into one that turned out better than you envisioned! It is a most amazing feeling.
Your eagerness to show he was right and you were wrong would take the fight out of him. There is a lot of satisfaction, at least in my mind, to having the courage to admit that someone else was right in pointing out your errors. The person criticizing you is often primed for a big argument but when you surprise the other person by agreeing with some of his viewpoints, you sap his will to fight because there's nothing left for him to wield the sword!
And finally:
7. If you're dealing with someone you deal with on a daily basis like a boss or co-worker who is constantly negative, combative, argumentative and the like, what I've done is to use the power of visualization. I imagine that person as a loving spiritual being having a human experience. I did this with a boss I had at the Wall Street bank several years ago. He was an absolute tyrant and gave everyone, including me, a hard time. In retrospect, he was clearly unhappy and insecure.
One day I had an idea (thanks to the book The Power of Positive Thinking) and started to visualize him as a loving grandfather because when he was a good mood (which you never knew would happen), he would lovingly talk about his grandchildren. His eyes and face would light up with incredible joy, leading me to realize there was a softhearted man behind the mean-looking facade. Every morning before going to work, I imagined him romping around in the backyard on a warm, breezy day with his grandkids squealing and laughing with delight. I did this for several months with amazing results.
I will be writing a story in the near future ("Harry, The Bank Boss") about my experience with a difficult boss but what I want to emphasize is that this promotion was in no small part due to the power of visualization. No one can dispute that this works because I've lived to tell the story. I've used it win trips to Mexico and Bermuda (sales contests at Merrill Lynch), to forgive those who have hurt me, to become the world's first deaf instrument pilot and to give powerful presentations, to name a few. It's absolutely amazing.
Food for thought: Think about how you dealt with difficult people in the past. Were you tempted to prove them wrong, trying to save yourself face? Were you able to see through the facade and truly see that all they want is to be heard, loved and validated? Have you tried the power of visualization?
Profoundly deaf since birth, Stephen Hopson is a former award-winning stockbroker turned motivational speaker, author and pilot. He works with organizations that are ready to explore and overcome adversity because no one is immune from it - adversity does not discriminate. His professional speaking services, Obstacle Illusions, include fun and passionate presentations, especially the story of how his fifth grade teacher forever changed his young life with THAT'S RIGHT STEPHEN! You can view his website at http://www.sjhopson.com Stephen also maintains a blog called "Adversity University" at http://adversityuniversity.blogspot.com/
Article Source: http://EzineArticles.com/?expert=Stephen_Hopson
The question is, how can we deal with them?
In my view, angry people are screaming to be heard. They want to be valued, loved and listened to. They want to feel important but just don't know how to do it right.
Here's 7 things I do when in the presence of such a person:
1. Remain calm in the eye of the storm. Be still and say nothing. Let it run its course. Often times the angry person is trying to provoke you into a shouting match. It doesn't pay to argue because it raises barriers. Remember how I handled the barber situation?
2. Let the person do a great deal of the talking. He will soon tire of it. Sometimes that's all they want. To be heard. To feel important. Everyone wants to feel important. Some people just express it in ways that are counterproductive.
3. Genuinely see from the other person's point of view. Imagine yourself in his shoes. Never say "you're wrong." In fact, try hard to look for areas of agreement and expound on them.
4. You have power in these words: "Yes, yes, I see exactly what you're saying. You mean......." This shows the other person you heard him. That's all they usually want - to be validated! By agreeing on some things, you are gradually breaking down the other person's anger or resistance.
5. If the situation turns verbally abusive, put a stop to it (with your palms extended upward as if you were a traffic policeman), and firmly but calmly state: "You're very angry right now and you're saying things you don't mean (give the benefit of the doubt) so I will excuse myself and we'll talk again after you calm down." Then leave the room or ask the person to leave.
6. If you are wrong, quickly admit it and take responsibility. You could say, "You're absolutely right, it is my fault and here is what I will do about it......."
Or even if you're convinced you're NOT wrong, at least give the benefit of the doubt, "I may be wrong, let's look at the facts together." No one would argue with that!
These words also have power - tremendous power. Not only does it validate the other person's viewpoint but it also diffuses the tension hanging in the air - it dissipates almost immediately and you can almost hear (or in my case see) a sigh of relief from the other person. They have been heard is what their brain is telling them. You might be surprised to see what happens after that. This person might do a sudden about-face and actually end up defending you!
They might have a change of heart and say: "Yes, you're at fault but it's no big deal, everyone makes mistakes." You could actually have a little fun watching the other person reverse course if you continue on with this dialogue. I've done it myself numerous times. It's almost addictive!
"I should have been more careful, I'm embarrassed to have done this. You've given me a lot of work and I'm grateful for it. In fact, I'm going to do this project all over again for you."
The other person, being human and having been heard (and validated) might protest, "No, No, I wouldn't put you through all that trouble." (If on the other hand that doesn't happen and he agrees with your assessment, well then do the next best thing and just do it.)
For the most part, you'd be amazed what was once a difficult person trying to pin the blame on you is suddenly an advocate of yours. Instead of arguing with the person, saying he was wrong and you were right, what's happened is you've changed what could have been an ugly event into one that turned out better than you envisioned! It is a most amazing feeling.
Your eagerness to show he was right and you were wrong would take the fight out of him. There is a lot of satisfaction, at least in my mind, to having the courage to admit that someone else was right in pointing out your errors. The person criticizing you is often primed for a big argument but when you surprise the other person by agreeing with some of his viewpoints, you sap his will to fight because there's nothing left for him to wield the sword!
And finally:
7. If you're dealing with someone you deal with on a daily basis like a boss or co-worker who is constantly negative, combative, argumentative and the like, what I've done is to use the power of visualization. I imagine that person as a loving spiritual being having a human experience. I did this with a boss I had at the Wall Street bank several years ago. He was an absolute tyrant and gave everyone, including me, a hard time. In retrospect, he was clearly unhappy and insecure.
One day I had an idea (thanks to the book The Power of Positive Thinking) and started to visualize him as a loving grandfather because when he was a good mood (which you never knew would happen), he would lovingly talk about his grandchildren. His eyes and face would light up with incredible joy, leading me to realize there was a softhearted man behind the mean-looking facade. Every morning before going to work, I imagined him romping around in the backyard on a warm, breezy day with his grandkids squealing and laughing with delight. I did this for several months with amazing results.
I will be writing a story in the near future ("Harry, The Bank Boss") about my experience with a difficult boss but what I want to emphasize is that this promotion was in no small part due to the power of visualization. No one can dispute that this works because I've lived to tell the story. I've used it win trips to Mexico and Bermuda (sales contests at Merrill Lynch), to forgive those who have hurt me, to become the world's first deaf instrument pilot and to give powerful presentations, to name a few. It's absolutely amazing.
Food for thought: Think about how you dealt with difficult people in the past. Were you tempted to prove them wrong, trying to save yourself face? Were you able to see through the facade and truly see that all they want is to be heard, loved and validated? Have you tried the power of visualization?
Profoundly deaf since birth, Stephen Hopson is a former award-winning stockbroker turned motivational speaker, author and pilot. He works with organizations that are ready to explore and overcome adversity because no one is immune from it - adversity does not discriminate. His professional speaking services, Obstacle Illusions, include fun and passionate presentations, especially the story of how his fifth grade teacher forever changed his young life with THAT'S RIGHT STEPHEN! You can view his website at http://www.sjhopson.com Stephen also maintains a blog called "Adversity University" at http://adversityuniversity.blogspot.com/
Article Source: http://EzineArticles.com/?expert=Stephen_Hopson
Property Websites
Macau
www.midland.com.mo
www.centaline-macau.com
於一九九四年八月成立，創辦人全部均曾在香港著名的地產代理公司任職，專責店舖租賃及銷售工作，經驗豐富。
http://www.ppal.com.hk/main.php
忠 誠 測 量 行 自 1984 年 成 立 以 來 ， 發 展 迅 速 ， 今 天 為 香 港 最 具 規 模 之 本 地 測 量 行 之 一 ， 並 已 於 中 國 上 海 及 廣 州 設 立 辦 事 處 ， 為 客 戶 提 供 卓 越 之 物 業 顧 問 服 務 ， 信 譽 優 良 ， 值 得 信 賴 。
http://www.chungsen.com.hk/index.asp
88地產有限公司 C-016777, 將軍澳, 西貢, 清水灣
http://www.88property.com.hk/
嘉信行於一九九三年成立，為顧客服務了十多年，我們創辦的宗旨是為顧客找到其心水的物業單位。嘉信行專營工商鋪，在黃竹坑的地位舉足輕重，差不多九成的工廠、貨倉，都是我們的網羅範圍之內，多年來我們深得顧客信任，口碑信譽非常之好，我們與各大廈之業主、租客及買家關係十分密切。
http://www.grea.com.hk/
Colliers International is a leading provider of property knowledge solutions in Hong Kong. As a global real estate organization, we assist, advise, implement and manage real estate to fulfill our client's objectives through integrated and creative solutions.
www.colliers.com/hongkong
www.midland.com.hk
Savills is a leading global real estate service provider listed on the London Stock Exchange.
http://www.savills.com.hk/
韋堅信測量師行「韋堅信」，為香港一間歷史悠久、在業內享負盛譽的測量師行之一
http://www.agwilkinson.com
www.midland.com.mo
www.centaline-macau.com
於一九九四年八月成立，創辦人全部均曾在香港著名的地產代理公司任職，專責店舖租賃及銷售工作，經驗豐富。
http://www.ppal.com.hk/main.php
忠 誠 測 量 行 自 1984 年 成 立 以 來 ， 發 展 迅 速 ， 今 天 為 香 港 最 具 規 模 之 本 地 測 量 行 之 一 ， 並 已 於 中 國 上 海 及 廣 州 設 立 辦 事 處 ， 為 客 戶 提 供 卓 越 之 物 業 顧 問 服 務 ， 信 譽 優 良 ， 值 得 信 賴 。
http://www.chungsen.com.hk/index.asp
88地產有限公司 C-016777, 將軍澳, 西貢, 清水灣
http://www.88property.com.hk/
嘉信行於一九九三年成立，為顧客服務了十多年，我們創辦的宗旨是為顧客找到其心水的物業單位。嘉信行專營工商鋪，在黃竹坑的地位舉足輕重，差不多九成的工廠、貨倉，都是我們的網羅範圍之內，多年來我們深得顧客信任，口碑信譽非常之好，我們與各大廈之業主、租客及買家關係十分密切。
http://www.grea.com.hk/
Colliers International is a leading provider of property knowledge solutions in Hong Kong. As a global real estate organization, we assist, advise, implement and manage real estate to fulfill our client's objectives through integrated and creative solutions.
www.colliers.com/hongkong
www.midland.com.hk
Savills is a leading global real estate service provider listed on the London Stock Exchange.
http://www.savills.com.hk/
韋堅信測量師行「韋堅信」，為香港一間歷史悠久、在業內享負盛譽的測量師行之一
http://www.agwilkinson.com
Stepping Up
Section 1
The business environment starts with you
Guideline 1: Succeeding in a new environment
Guideline 2: Face challenges & Seek new opportunities
Guideline 3: Find a balanced perspective
Section 2
Your Real Profession is lifelong learning
Guideline 4: Never stop learning
Guideline 5: Evaluate Your
I'm in the Open Source World
"There is not free lunch" BUT there is free ingredient / tools and many many great chef share their recipe with you.
Tools
GIMP - GIMP is the GNU Image Manipulation Program, http://www.gimp.org/
FTP tools - FileZilla, the free FTP solution, http://filezilla-project.org/
KompoZer - KompoZer is based on Nvu, a complete web authoring system http://kompozer.net/
HTTrack is a free (GPL, libre/free software) and easy-to-use offline browser utility. http://www.httrack.com
Mind map software - freemind
EditPSPad - PSPad is a freeware programmer's editor for Microsoft Windows operating systems
Tools
GIMP - GIMP is the GNU Image Manipulation Program, http://www.gimp.org/
FTP tools - FileZilla, the free FTP solution, http://filezilla-project.org/
KompoZer - KompoZer is based on Nvu, a complete web authoring system http://kompozer.net/
HTTrack is a free (GPL, libre/free software) and easy-to-use offline browser utility. http://www.httrack.com
Mind map software - freemind
CMS - Content Managerment System
Joomla - one of the most powerful Open Source Content Management Systems http://www.joomla.org/
Durpal- open source content management platform http://drupal.org/
Durpal- open source content management platform http://drupal.org/
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